MassHealth General Updates on Fiscal Intermediary Procurement and Electronic Visit Verification (EVV)

MassHealth is in the process of procuring a single fiscal intermediary (FI) for Massachusetts. MassHealth is also beginning the gradual implementation of EVV starting January 1, 2022. For more information on EVV and the FI procurement process please visit or

MassHealth will be holding two virtual public listening sessions to give updates and take feedback on EVV. The first session is Thursday, December 10, 2020 from 12:00PM to 2:00PM. This session will be in English only. The second session is Tuesday, December 15, 2020 from 9:00AM to 11:00AM. This session will be in Spanish only. Please see below for the phone numbers, web addresses, and access information for each session. If you cannot attend either session, feedback can be sent to

Thursday, December 10, 2020 12:00PM - 2:00PM (English Only) Tuesday, December 15, 2020 9:00AM - 11:00AM (Spanish Only)

Web Address:

Join By Phone:

1-203-607-0564 US Toll

1-866-692-3580 US Toll Free

Meeting Access Code: 178 734 3387

Meeting Password: Masshealth1

Web Address:

Join By Phone:

1-203-607-0564 US Toll

1-866-692-3580 US Toll Free

Meeting Access Code: 178 856 7023

Meeting Password: Masshealth1


MassHealth is seeking individuals interested in participating in the Personal Care Attendant and Self-Directed Moving Forward Plan (MFP) Waiver Programs Stakeholder Electronic Visit Verification (EVV) Advisory Council (SPEAC). This council will assist MassHealth in making decisions about EVV related policy. Interested individuals should go to or go to Commbuys and search for bid number BD-21-1039-EHS01-EHS01-56369. The deadline line for applying is November 30, 2020.

COVID-19 Updates

Stavros FI continues to make sure that we provide the necessary information and resources to increase or maintain the safety of all our consumers and employees.

We recommend you make emergency plans to keep yourself healthy.

View Our COVID-19 Update Page


Personal Protective Equipment (PPE)

PCAs can request personal protective equipment, such as masks and gloves, through the PCA union (1199SEIU) by visiting the following links:

Note: This resource is available to all PCAs participating in the MassHealth PCA program.  Consumers cannot obtain PPE through the above links.  For additional information about PPE for consumers and non-PCAs, please visit or

A .pdf has been created by MassHealth with this information. It can be downloaded by clicking the link below.

PPE and PCA Wage Update

PCA Wage Rate Changes

The PCA wage increased effective July 1, 2020, as provided in the collective bargaining agreement. The temporary emergency increase to the PCA wage due to the COVID-19 emergency is effective through the end of July, but will no longer be effective starting August 1, 2020. Please see below for the PCA wage effective on the following dates of service:

Wages July and August

MassHealth has created a letter explaining the rate changes for July 1, 2020 and August 1, 2020. The letter is in both English and Spanish.

PCA Wage Rate Change Letter

"Our goal is to provide the best customer service without any delays in processing your PCA's checks"

Stavros FI Contact and General Info

For general questions and comments please call (800) 442-1185 or email

Visit Our Main Site at

Open 9 to 5
Monday - Friday

(excluding major holidays)

PCA Union Information:

Stavros FI works with Adlib, Northeast Independent Living Program (NILP), Center for Living and Working (CLW), Stavros CIL, and Independence Associates (IA)

Other Stavros Offices

Amherst Office

210 Old Farm Rd
Amherst, MA 01002

T (413) 256-0473 F (413) 256-0190

Springfield Office

227 Berkshire Ave
Springfield, MA 01109

T (413) 781-5555 F (413) 733-5473

Greenfield Office

55 Federal St, Suite 210
Greenfield, MA 01301

T (413) 774-3001 F (413) 772-2556