MassHealth Virtual Public Listening Sessions for General Updates and Electronic Visit Verification (EVV)

MassHealth will be hosting 3 additional public listening sessions on updates to the PCA program. Topics will include the procurement of single fiscal intermediary (FI) for Massachusetts and the gradual implementation of EVV. These listening sessions will be virtual and conducted through WebEx. For information on attending, including links to the WebEx meeting room and call-in phone numbers, please download the notice produced by MassHealth. The dates and times for the virtual listening sessions are below. Please go to for more information on these topics.

Friday, October 2, 2020 Tuesday October 6, 2020 Thursday October 8, 2020
1:00PM - 3:30PM
This session will be available with Spanish captioning.
10:00AM - 12:30PM 1:30PM - 4:00PM

COVID-19 Updates

Stavros FI continues to make sure that we provide the necessary information and resources to increase or maintain the safety of all our consumers and employees.

We recommend you make emergency plans to keep yourself healthy.

View Our COVID-19 Update Page


Personal Protective Equipment (PPE)

PCAs can request personal protective equipment, such as masks and gloves, through the PCA union (1199SEIU) by visiting the following links:

Note: This resource is available to all PCAs participating in the MassHealth PCA program.  Consumers cannot obtain PPE through the above links.  For additional information about PPE for consumers and non-PCAs, please visit or

A .pdf has been created by MassHealth with this information. It can be downloaded by clicking the link below.

PPE and PCA Wage Update

PCA Wage Rate Changes

The PCA wage increased effective July 1, 2020, as provided in the collective bargaining agreement. The temporary emergency increase to the PCA wage due to the COVID-19 emergency is effective through the end of July, but will no longer be effective starting August 1, 2020. Please see below for the PCA wage effective on the following dates of service:

Wages July and August

MassHealth has created a letter explaining the rate changes for July 1, 2020 and August 1, 2020. The letter is in both English and Spanish.

PCA Wage Rate Change Letter

"Our goal is to provide the best customer service without any delays in processing your PCA's checks"

Stavros FI Contact and General Info

For general questions and comments please call (800) 442-1185 or email

Visit Our Main Site at

Open 9 to 5
Monday - Friday

(excluding major holidays)

PCA Union Information:

Stavros FI works with Adlib, Northeast Independent Living Program (NILP), Center for Living and Working (CLW), Stavros CIL, and Independence Associates (IA)

Other Stavros Offices

Amherst Office

210 Old Farm Rd
Amherst, MA 01002

T (413) 256-0473 F (413) 256-0190

Springfield Office

227 Berkshire Ave
Springfield, MA 01109

T (413) 781-5555 F (413) 733-5473

Greenfield Office

55 Federal St, Suite 210
Greenfield, MA 01301

T (413) 774-3001 F (413) 772-2556