On July 22, 2021, MassHealth announced the American Rescue Plan Act (ARPA) provided a temporary 10% PCA wage increase retroactive to July 1, 2021 through December 31, 2021. The increase brings the PCA hourly rate to $17.71 per hour. A retro payment will be made to any PCA paid for July dates for service paid prior to the announcement. The retro rate of pay will be the difference between the $16.10 per hour originally paid and the new rate of $17.71, $1.61 per hour. These payments will be made during the week of August 9 through August 13, 2021. Please see the pay rates by date below and the informational flyer created by MassHealth below.
Are you a housing authority, lender, or prospective employer seeking to verify employment for a current or former Stavros Personal Care Attendant? Email your request, with the PCA’s signed/electronic release, to employmentverification@Stavros.org (preferred) or fax to: 413-256-3596.
Are you a PCA needing to claim unemployment? Contact the Department of Unemployment Assistance (DUA). DUA will contact Stavros for wage verification; be sure to provide DUA with the consumer’s name as employer.
For inquires about PCA new hire completion status please email firstname.lastname@example.org or call 800-442-1185.
For all other inquiries, contact Stavros FI Customer Service at the email or phone numbers below.
Email: email@example.com or use the contact form on this page.
Phone: (800) 442-1185 or (413) 256-6692
PO Box 2130
Amherst, MA 01004
(888) 773-4281 or (413) 256-3849
210 Old Farm Rd
Amherst, MA 01002
Telephone: (413) 256-0473, (800) 804-1899
Fax: (413) 256-0190
227 Berkshire Ave
Springfield, MA 01109
Telephone: (413) 781-5555
Fax: (413) 733-5473
55 Federal St,
Greenfield, MA 01301
Telephone: (413) 774-2543
Fax: (413) 772-2556
Please use the form below to contact or provide feedback to Stavros Fiscal. A member of our staff will get back to you as soon as possible.