Retro Payment for PCAs

On July 22, 2021, MassHealth announced the American Rescue Plan Act (ARPA) provided a temporary 10% PCA wage increase retroactive to July 1, 2021 through December 31, 2021. The increase brings the PCA hourly rate to $17.71 per hour. A retro payment will be made to any PCA paid for July dates for service paid prior to the announcement. The retro rate of pay will be the difference between the $16.10 per hour originally paid and the new rate of $17.71, $1.61 per hour. These payments will be made during the week of August 9 through August 13, 2021. Please see the pay rates by date below and the informational flyer created by MassHealth below.

ARPA PCA Pay Increase

Contact Stavros Fiscal Intermediary Office

Employment and Wage Verification, Unemployment, New Hire Questions

Are you a housing authority, lender, or prospective employer seeking to verify employment for a current or former Stavros Personal Care Attendant? Email your request, with the PCA’s signed/electronic release, to employmentverification@Stavros.org (preferred) or fax to: 413-256-3596.

Are you a PCA needing to claim unemployment? Contact the Department of Unemployment Assistance (DUA). DUA will contact Stavros for wage verification; be sure to provide DUA with the consumer’s name as employer.

For inquires about PCA new hire completion status please email fiscalfeedback@stavros.org or call 800-442-1185.

For all other inquiries, contact Stavros FI Customer Service at the email or phone numbers below.

Fiscal Intermediary Email and Phone Numbers

Email: fiscalfeedback@stavros.org or use the contact form on this page.

Phone: (800) 442-1185 or (413) 256-6692

Fiscal Intermediary Office Mailing Address

Stavros CIL
PO Box 2130
Amherst, MA 01004

Fiscal Intermediary Fax Numbers

(888) 773-4281 or (413) 256-3849


Other Stavros Offices Information

Main Office (Amherst)

210 Old Farm Rd
Amherst, MA 01002
Telephone: (413) 256-0473, (800) 804-1899
Fax: (413) 256-0190

Springfield Office

227 Berkshire Ave
Springfield, MA 01109
Telephone: (413) 781-5555
Fax: (413) 733-5473

Greenfield Office

55 Federal St,
Suite 210
Greenfield, MA 01301
Telephone: (413) 774-2543
Fax: (413) 772-2556

Contact Stavros Fiscal

Please use the form below to contact or provide feedback to Stavros Fiscal. A member of our staff will get back to you as soon as possible.