PCA Orientation

PCAs who have never worked in the MassHealth PCA program are required to complete the 3-hour PCA orientation program. Orientation can be done by consumers or in a group setting. Consumers who hire PCAs that require orientation will be sent a letter by Stavros Fiscal upon set up.

The consumer has the option of doing the orientation themselves, online. However, they have three months from the initial notice to complete the orientation with their PCA. After three months, a PCA must attend a group session with the Homecare Training Benefit.

A consumer must return the Consumer Options Notice to Stavros Fiscal to receive the orientation materials by mail or to perform the orientation with their PCA online. The consumer and PCA will not have access to the online orientation until the Consumer Options Notice is returned and processed by us.

Online Orientation

You can access the online orientation program here.

Group Orientation

A Consumer can also send their PCA to a group orientation presented by the Homecare Training Benefit. Please call 1-877-409-8283 to schedule an orientation session.

Only surrogates who are the parent of a consumer under the age of 18 can provide the orientation to a PCA on behalf of their consumer. Otherwise, surrogates cannot provide the orientation. PCAs who fail to complete the orientation program within nine months of their date of hire will be subject to a $1.00 per hour post tax payroll deduction.