PCA Orientation

PCAs who have never worked in the MassHealth PCA program are required to complete the PCA orientation program. Orientation can be done by consumers or in a group setting. Consumers who hire PCAs that require orientation will be sent a letter by Stavros Fiscal upon set up. As of October 1, 2020, the PCA orientation is now 4-hours.

Starting October 1, 2020, a 1-hour infection control training was added to the orientation. This additional training must be completed by any PCA taking their orientation on or after October 1, 2020 to fulfill the program requirements and receive their pay for completing it. PCAs should contact the Homecare Training Benefit after completing the 3-hour consumer portion of the orientation to sign up for the 1-hour infection control training. The phone number for the Homecare Training Benefit is 1-877-409-8283.

The consumer has the option of doing the orientation themselves, online or with paper materials. However, they have three months from the initial notice to complete the orientation with their PCA. After three months, a PCA must attend a group session with the Homecare Training Benefit. PCAs will still need to complete the 1-hour infection control training once completing the first 3 hours of the orientation with their consumer.

A consumer must return the Consumer Options Notice to Stavros Fiscal to receive the orientation materials by mail or to perform the orientation with their PCA online. The consumer and PCA will not have access to the online orientation until the Consumer Options Notice is returned and processed by us.

Online Orientation

You can access the online orientation program here. You must have returned a completed Consumer Options Notice to Stavros FI access the program. Please contact us if you need a consumer options notice.

Group Orientation

A Consumer can also send their PCA to a group orientation presented by the Homecare Training Benefit. Please call 1-877-409-8283 to schedule an orientation session.

Only surrogates who are the parent of a consumer under the age of 18 can provide the orientation to a PCA on behalf of their consumer. Otherwise, surrogates cannot provide the orientation. PCAs who fail to complete the orientation program within nine months of their date of hire will be subject to a $1.00 per hour post tax payroll deduction.